During research, I do my best to find out whatever information I can to back my work up. Experiencing the app myself I could tell that the app accomplished users needs but the navigation was ambiguous and required extra thinking in terms of what the next step is.
Analyzing the captured data I had available though Crashlytics I discovered where users got lost in the funnel and why they left the application. Another insight found was about the features hierarchy on the main screen. Data was showing that some of the features were not completely used or not used at all.
- Ambiguous navigation
- Unused features
- Outdated design